Comments on: KPI Definition for Web Projects http://www.thesambarnes.com/web-project-management/kpi-definition-for-web-projects/ Web Project Management Wed, 01 Sep 2010 10:27:32 +0000 hourly 1 http://wordpress.org/?v=abc By: thesambarnes http://www.thesambarnes.com/web-project-management/kpi-definition-for-web-projects/comment-page-1/#comment-8 thesambarnes Sat, 18 Apr 2009 10:47:45 +0000 http://www.thesambarnes.com/?p=36#comment-8 Cheers Custard, although I can't take credit for the design, it's a theme I downloaded. However, I have adapted it and spent a week fixing cross-browser bugs thus feeling like I can claim at least 5% of your compliment :) so thank you. Cheers Custard, although I can’t take credit for the design, it’s a theme I downloaded. However, I have adapted it and spent a week fixing cross-browser bugs thus feeling like I can claim at least 5% of your compliment :) so thank you.

]]> By: ethical custard http://www.thesambarnes.com/web-project-management/kpi-definition-for-web-projects/comment-page-1/#comment-7 ethical custard Fri, 17 Apr 2009 12:59:31 +0000 http://www.thesambarnes.com/?p=36#comment-7 I like your blog. This is really useful stuff. Striking design as well. I'll be keeping an eye on you :) I like your blog. This is really useful stuff. Striking design as well.

I’ll be keeping an eye on you :)

]]> By: Branden Faulls http://www.thesambarnes.com/web-project-management/kpi-definition-for-web-projects/comment-page-1/#comment-6 Branden Faulls Thu, 16 Apr 2009 10:01:02 +0000 http://www.thesambarnes.com/?p=36#comment-6 Its refreshing to start seeing an emphasis put on business metrics on the agency side. For so long, design agencies in particular, have been cast as navel-gazing 'decorators', when they should have been partners in their client's growth. Given the broad experience an agency is likely to have, clients should be hoovering up the knowledge that agencies have accumulated. You have emphasised the need for benchmarking, but I think its worth stressing to the client that certain KPI are subject to time and environmental factors. Even if you have distilled the metric down to something measurable and distinct, there will be a tension between the changes the agency has made and the activity of the client's competitors or the search engines. Although it makes agency life much harder, it forces design and development houses to understand their own market so that they can measure client success, even when the whole market is on the move. Its refreshing to start seeing an emphasis put on business metrics on the agency side. For so long, design agencies in particular, have been cast as navel-gazing ‘decorators’, when they should have been partners in their client’s growth. Given the broad experience an agency is likely to have, clients should be hoovering up the knowledge that agencies have accumulated.

You have emphasised the need for benchmarking, but I think its worth stressing to the client that certain KPI are subject to time and environmental factors. Even if you have distilled the metric down to something measurable and distinct, there will be a tension between the changes the agency has made and the activity of the client’s competitors or the search engines. Although it makes agency life much harder, it forces design and development houses to understand their own market so that they can measure client success, even when the whole market is on the move.

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